Challenges don’t stop me—they create opportunities for smarter solutions.
Meet Melody Tam
Hi! I’m Melody, the Fixer—the one who gets things done. When businesses hit bottlenecks, processes break down, or teams struggle to align, I step in. I take complex problems, cut through inefficiencies, and build scalable solutions that actually work. I don’t just solve problems—I design systems that make businesses faster, smarter, and built to last.
I bring the same energy to every project that I do to my relationships—fully present, focused on real collaboration, and committed to outcomes that matter. Whether I’m restructuring processes, solving operational bottlenecks, or building smarter systems, I make things work—better.
How I Make Things Work
- Business Development & Growth Strategy – Identifying opportunities, scaling operations, and driving revenue growth.
- Digital Transformation & Process Optimization – Implementing tech-driven solutions to streamline workflows and boost efficiency.
- Portfolio & Project Management – Leading multi-million-dollar projects, aligning resources, and delivering strategic outcomes.
- Strategic Planning & Problem-Solving – Seeing the big picture, fixing inefficiencies, and delivering results.
- Change Management & Risk Mitigation – Navigating uncertainty, implementing proactive solutions, and ensuring business resilience.
- Financial & Data Analysis – Budgeting, forecasting, and turning data into strategic insights.
Technical Skills
- Data & Business Analytics: Power BI (Advanced), Excel (Advanced) – Built interactive dashboards to automate reporting & improve data insights for remote teams.
- Project & Workflow Management: Project & Workflow Tools (Intermediate) (Jira, Trello, Power BI, Visio) – Streamlined remote project management and virtual team coordination.
- AI & Automation: ChatGPT (Advanced), AI-driven analytics platforms (Proficient), DocuSign (Intermediate) – Leveraged AI tools to enhance remote work efficiency and automate processes.
- Business & Financial Tools: QuickBooks (Proficient), ERP Systems (Familiar)
- Digital Strategy & Web Development: WordPress (Proficient), Basic HTML – Designed & maintained websites to enhance functionality & user experience for global audience.
- Document & Collaboration Tools: Google Drive, Microsoft Teams, OneDrive, Dropbox, SharePoint (Advanced) – Facilitated seamless communication and file sharing in distributed teams.
- Adobe Creative & Document Tools: Adobe Pro (Intermediate), Photoshop (Proficient), Illustrator (Proficient) – Created custom forms, edited brochures & marketing materials for virtual events and digital campaigns.
My Approach: Fix. Optimize. Scale.
Every business runs into roadblocks, but finding the right fix? That’s where I thrive. I don’t just patch problems—I build smarter systems, cut inefficiencies, and create scalable solutions that actually work, no matter where teams are located.
Working across international teams and remote environments, I bridge gaps, align stakeholders, and drive results—whether in the same city or across time zones. I use a mix of automation, real-time collaboration tools, and structured workflows to ensure clarity, efficiency, and seamless execution. From global consulting projects to virtual team leadership, I’ve optimized operations and streamlined processes without borders getting in the way. I make remote work work.
Professional Experience
Brighton Health Plan Solutions,
New York, NY
Provider Strategy and Program Implementation Manager
(2023 – Present)
- Led a provider expansion initiative, adding 66 new providers and driving $261K+ in projected revenue.
- Optimized provider intake workflows, removing bottlenecks to improve efficiency, accuracy, and engagement.
- Eliminated manual processes by implementing an automated workflow, increasing accuracy and reducing administrative burden.
- Built business intelligence dashboards that automated reporting, cut manual work by 75%, and provided real-time claims insights.
- Analyzed claims utilization and applied predictive analytics to identify cost-saving opportunities and optimize reimbursements.
- Conducted financial audits to identify claims discrepancies, enforce contract compliance, and prevent revenue leakage through data-driven improvements.
- Collaborate with remote teams across multiple time zones, leading virtual projects, streamlining communication, and ensuring seamless execution of provider strategy initiatives.
Icahn School of Medicine, Mount Sinai,
New York, NY
Program Manager
(2020 – 2023)
Program Coordinator
(2017 – 2020)
Administrative Assistant
(2013 – 2016)
- Recovered $20M+ in untracked funds and implemented financial controls to stabilize operations and ensure compliance.
- Managed a $40.5M+ federal and commercial grant portfolio, overseeing financial forecasting, RFP submissions, and compliance to maximize funding.
- Led grant-funded projects and research initiatives across international teams, coordinating remote stakeholders, aligning cross-border compliance requirements, and streamlining virtual collaboration for seamless execution.
- Secured $500K+ in educational grants to turn an underfunded global conference into a profitable, industry-recognized event with a sustainable fundraising model.
- Streamlined grant submission and compliance workflows, integrating federal and internal portals to cut submission times by 25% and increase transparency.
- Built a digital resource hub to replace scattered, outdated materials, creating a centralized system that improved efficiency and streamlined onboarding.
- Led digital strategy and branding efforts to strengthen online presence, boost donor engagement, and refine marketing strategies.
Consulting
&
Advisory Work
Startup providing musculoskeletal ultrasound education training services.
New York, NY (2019 – Present)
Business Growth & Operational Strategy
- Guided leadership through business setup, outlining entity structure, operational workflows, and scaling, helping establish a sustainable model and positioning Learn MSK Sono as an industry leader in ultrasound education.
- Designed a scalable workshop model, standardizing curriculum, logistics, and execution to drive sustainable growth and long-term success.
- Built and launched an e-commerce website with automated registration, payment processing, and customer engagement tools to streamline operations and improve user experience.
- Optimized event logistics and execution, improving workflow efficiency, attendee experience, and coordination for hands-on training workshops.
- Provide ongoing strategic consulting, refining service offerings, optimizing event logistics, and identifying growth opportunities.
Small business providing investigative surveillance services.
(2023 - Present)
Operational Strategy & Infrastructure
- Established a scalable business foundation, guiding leadership through entity structure, workflows, and strategic planning.
- Developed structured, repeatable processes to standardize intake, case tracking, and documentation, improving accuracy and eliminating inefficiencies.
- Built an integrated financial tracking system to align expense management, revenue monitoring, and P&L reporting for data-driven financial planning.
- Created a centralized knowledge system with custom SOPs, intake forms, and operational templates to enhance consistency, compliance, and training efficiency.
- Advised on website development and digital infrastructure to enhance business visibility and streamline client engagement.
Non-profit community outreach organization dedicated to early-detection programs and resources.
(2015 – 2022)
Business Growth & Operational Strategy
- Designed financial processes to optimize fundraising allocation, ensuring sustainable event budgets and cost management. Provided strategic guidance on leveraging federal funding, grants, and community partnerships.
- Developed operational processes and advised on website strategy to improve donor engagement, streamline fundraising efforts, and enhance digital presence.
Certifications
Notary Public State of New York
Reg No. 01TA634170
(Expires 5/9/2028)
Education
Bachelor of Arts in Psychology
Southern New Hampshire University, Manchester, NH
Associate of Applied Science in Broadcast Technology
Associate of Applied Science in Broadcast Technology Boise State University, Boise, ID
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