Solving your problems with innovative solutions is my passion.

“Project management is not just about getting the tasks done. It is about creating a healthy and efficient space for people to come together with their best ideas to achieve a shared goal.”

Melody Tam

Meet Melody Tam

Hi! I’m Melody, a PMP certified project manager based in NYC with 10+ years experience in various fields such as healthcare, event management, start-ups, and non-profit. I enjoy developing innovative management plans for projects of all sizes. My diverse skill set includes training and mentorship, financial acumen, managing and securing grants/contracts (federal and commercial), and coordinating high-profile conferences. Let me improve the quality of your projects and achieve outstanding results by creating and optimizing your company’s processes.

Areas of Expertise

Project Management
Client Satisfaction & Retention
Stakeholder Engagement
Negotiation Skills
Change Management
Event Management
Problem Resolution
Financial Analysis
Operations Management
Risk Assessment & Mitigation
Team Training & Leadership
Budgeting & Forecasting

Professional Experience

Brighton Health Plan Solutions,
New York, NY
Provider Strategy and Program Implementation Manager
(2023 – Present)

Compile and analyze internal utilization and claims data to generate comprehensive summary reports, supporting data-driven contract negotiations and strategic decision-making.
Review and analyze client claims to ensure accurate payment processing in accordance with contractual agreements, leading to a cost savings of $392K.
Assess and optimize operational workflows to enhance efficiency, including the development of new processes that streamline provider intake and improved overall operational performance.
Develop comprehensive Power BI dashboards that streamlined the transformation of complex data sets into interactive reports, enhancing decision-making and reducing future reporting efforts by 75%.
Leading a recruitment initiative as Project Manager, resulting in the signing of 19 new provider agreements and a projected revenue increase of $595K.

Icahn School of Medicine, Mount Sinai,
New York, NY
Program Manager
(2020 – 2023)

Program Coordinator
(2017 – 2020)

Administrative Assistant
(2013 – 2016)

Performed forensic accounting to manage untracked $15M+ in grants as well as maintained accurate financial records and executed risk mitigation plans to improve project outcomes and retain clients by managing federal (NIH/DOD) and commercial contracts, totaling $40M+ via lifecycle.
Acquired $500K in educational grants to run Annual Liver Cancer Program by overseeing large high-profile conferences annually, involving 50+ stakeholders by coordinating monthly seminar series, monthly clinical trials compliance meetings, and bi-monthly Journal Club, including financial forecasting, budgeting, and fundraising, while managing speakers, marketing/print materials, event planning, and logistics.
Mentored 50+ department staff on institutional guidelines, procedures, grant submission processes, budget preparation, and regulatory compliance, including document review and revisions, while creating divisional resource manuals.
Tracked detailed budgets for contracts, conferences, and educational grants, while adhering to budget, appropriate salary charges, and compliance with regulatory guidelines as well as spearheaded spending, performed revisions for project changes, and conducted financial closeouts.
Led program and divisional digital presence by promoting achievements via social media with marketing teams, while ensuring efficient and timely completion of website updates with marketing and web development teams.
Decreased 25% submission time, improved proposal quality, and ensured compliance with regulations and requirements, while engaging with stakeholders from multiple departments by directing grant and contract submissions via implementing new forms and processes.

Projects

Startup providing musculoskeletal ultrasound education training services.

Contract Program Manager, Learn MSK Sono,
New York, NY, (2019 – Present)

Created presentation format, advised on event planning logistics, developed initial website(e-commerce), and provided on-site program and event management.
Develop educational workshops from ground up by working with business founders.
Direct event management for ad-hoc events.

Small business providing investigative surveillance services.

Contract Project Manager
Mitigant Investigations Group LLC (2023 - Present)

Set up business and administration protocols/procedures as well as develop standard company documentation by working with business founder.
Perform accounting and bookkeeping.
Assist with website development.

Non-profit community outreach organization dedicated to early-detection programs and resources.

Volunteer Consultant & Executive Team Member, Jazz 4 Prostate Cancer Awareness
(JAZZ4PCA.ORG) (2015 – 2022)

Restructured growing non-profit business strategies and budget planning to align with growing organizational objectives.
Coached team on grant management, budget preparations, budget management, and planning to use funds for community outreach.
Planned and built their initial website.

Certifications

Project Management Professional (PMP),
Project Management Institute
Certification No. 2703058 (2020)

Notary Public State of New York,
Reg No. 01TA634170 (Expires 5/9/2028)

Education

Bachelor of Arts in Psychology

Southern New Hampshire University, Manchester, NH

Associate of Applied Science in Broadcast Technology

Associate of Applied Science in Broadcast Technology Boise State University, Boise, ID